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Terms and conditions

 

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General:


Home Sweet Home agrees to perform the work specified by the client in a professional manner. Home sweet home reserves the right to make changes to any part of these terms and conditions without notice. By ordering Home Sweet Home service via telephone, e-mail, fax or website the client is agreeing to be bound by Home Sweet Home terms and conditions of service. The client must allow the cleaner access to hot water and power. All fragile and breakable items must be secured or removed.

Claims:


In case of a complaint, Home Sweet Home requires to be notified within 24 hours after completion of the cleaning work. No claims will be entertained after the above time limit. If the client is dissatisfied with the work, a cleaner must be allowed to return and re-do the job at no extra charge.

Equipment:


Home Sweet Home will provide all cleaning material and equipment on request. Please note that this may be subject to a surcharge.

Carpets:


Home Sweet Home will not be responsible for failing to remove old permanent stains that cannot be removed using normal carpet cleaning methods. Existing damage will be reported prior to commencing work.

Cancellation - All Services:


The Client may cancel / re-schedule a service by giving at least 24 hours notice. If Home Sweet Home is not notified on time, no refund will be offered on any deposit paid in advance. Home Sweet Home reserves the right to charge a cancellation fee of up to 50% of the quoted price for the booked service. The cancellation notice period for contracted regular cleaning is 14 days.

Payment:


A minimum deposit of 50% of the quoted price may be payable at the time of booking. In the event of such deposit having been paid, the remaining balance should be paid upon completion of the specified work.

Contract termination:


All contracts are subject to 14 days termination notice, written notice ore required by fax, e-mail , or by hand to one of our uniformed staff.

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